FAQ

What are your opening hours?
We’re open Monday-Saturday: 10:00am – 6:00pm. Evenings by appointment only.

How do I schedule an appointment?
To book an appointment, or to make an enquiry into the services we offer, please contact us on +44 (0)207 731 3415 or email us (click here). Alternatively you can book using our online booking widget (click here).

Where can I find you?
Our address is 793 Fulham Road, London, SW6 5HD which is a quick five minute walk from Parsons Green station (district line).

Do you do gift vouchers?
Our team would be delighted to help you design the perfect programme for someone as a gift. Alternatively, call us on 0207 731 3415 and we can send a gift voucher to an address desired. Please note that gift vouchers are non-refundable and non-transferable. Please also bring the gift voucher with you to your appointment.

What is your cancellation policy?
We understand that sometimes you need to cancel, however as we get so booked up please give at least 24 hours notice if you need to cancel your appointment.

Do I need to advise you of any health conditions before an appointment?
Kindly advise us of any health conditions, allergies or injuries which could affect your choice of treatment when making your reservation. We also ask that if you have had a contagious illness such as a cold within the last 48 hours then please call to reschedule your appointment.

Can I have a treatment with sunburn?
If you are sunburnt we will not be able to treat your skin, so please call to reschedule your appointment.

Can I have a treatment with cold sores?
If you have a cold sore we will not be able to treat your skin, so please call to reschedule your appointment.

Do you treat Pregnant women?
We tailor our facials for expectant women or nursing mothers.

Do you treat children?
For treatments, children aged between 14-16 years must be accompanied by an adult. Young adults, aged 16-18 years must have written consent from a guardian.

.