Delivery & Returns

Delivery

UK delivery – applicable for orders placed Monday – Friday, excluding bank holidays.

Mortar & Milk offers free shipping for any orders £75 or over via Royal Mail. Orders that are under £75 are charged at £5 for standard Royal Mail. Please allow 2-7 working days for delivery to UK mainland – for Channel Islands please allow 5-7 working days.

EU deliver is £5. If you live overseas we are happy to ship anywhere in the world and charge a flat rate of £20.00 for each order. (does not include duty)

 

Returns

The team at Mortar & Milk hope that you are delighted with your purchase. However, if you aren’t completely satisfied with your product, we are happy to offer an exchange of goods, or a refund, if the item is returned to us within 14 days, in its original packaging and hasn’t been used.

If you alternatively wish to cancel an order placed online, please contact us via email or telephone within a period of 14 working days of receiving your order. Once we have received the returned goods, a refund will be processed minus the original delivery charge. The cost incurred for returning the parcel will not be reimbursed and are the customers responsibility, unless the item is damaged or faulty or supplied incorrectly. If any of the these apply, then the postage plus return cost will both be reimbursed along with the product cost. Please complete the returns document, including the reason for returning the item, as this will help us improve our service and we appreciate all feedback.

Mortar & Milk ltd cannot be held responsible for goods that do not reach the returns department and therefore suggest a signed for or recorded delivery is selected. Our email address for returns is info@mortarandmilk.com or telephone 020 7731 3415

 

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