About Us

About Us

Our Story

This space, these words, and our beautiful shop in Fulham come from a serious labour of love. There was a pinnacle moment in 2014 where I sat at a big store beauty event and thought “I can do this beauty thing better”. Or at least I can do it my way. I came home from that event and complained to my husband, our Creative Director (Nick), about how I was frustrated at how skincare was sold to customers. My therapist brain honestly just didn’t jive with the status quo.

The journey took us two years. We made a business plan and shopped it around, and ultimately we decided that is was us that needed to make it happen, so we did. The big job was to figure out how to create the perfect retail space and the perfect and most effective bespoke skin clinic–one where everyone feels at home but also where change actually happens.

We haven’t overloaded you with brands. We didn’t want to. It was a purposeful choice. We will grow, but we will not add brands just to add brands. Trust us, we’ve turned down some biggies already. They have to fit. They have to make us feel good.

Most importantly, they have to work. That’s the deal here, products have to not only fit our ethos, they have to work. Full stop. This is for our conscience, but mostly it’s for you.

But here we are…doors open on Fulham Road, and now doors open on this thing we call the internet. We hope that you find our voice. We hope that you enjoy our quirkiness. We hope that you learn something about skin, and more specifically about your skin. We hope that you feel comfortable…here…with us.

This space is your space, and your face is our face.  We hope you enjoy it!

Pam and Nick, Founders


Meet The Team

Pamela Marshall

Co-Founder, Managing Director, Clinical Aesthetician

The idea for Mortar & Milk came down literally to my frustration with the industry. I am remiss to say this because I am clearly one person, and who am I to say that the status quo is wrong?  It’s just wrong for me. Here in London, I have worked on the business side of the industry, consulting with brands in the luxury sector. In California, I owned my own clinic, giving bespoke treatments.

My thought has always been, where does the customer get the help that they need? That is the question the business plan was formed around. To this day, that has never changed. How can I make the customer experience better? There are many wonderful therapists out there, charging forth with that very question in mind. How do we ACTUALLY help people. I wanted to create a treatment space that took customers on a journey, but I also wanted to have a retail space with brands I love and believe in.

Our space is based on comfort, home, trust, a feeling of calm. I spent my childhood in the Santa Cruz mountains, being surrounded by Redwoods and a mum that was one of the true original hippies.  She was also ill, and her life was short, but she taught me so much about how to love….that feeling has never left me. I try to bring that experience to all of my clients, whether in my treatments back in California, or here in beautiful Fulham. Everyone is treated with dignity and respect, but the atmosphere is calm, friendly, and inclusive.

The nuts and bolts of it all is that I am a Level 4 Clinical Aesthetician. I trained in California, and retrained here in the UK. It was paramount to me that I retrained here, even though it wasn’t technically necessary. I needed to be able to say “yes, I am fully qualified in this country”. What I can say is that there are very few of us in this country, as the training is well above the norm, focussing solely on skin and the science of skin. I hope with my entire heart, that our space makes you happy. I know that our treatments are effective, and that your journey will be based on positive change, and along the way, I hope to educate you and make you smile.


Nicholas Marshall

Co-Founder, Creative Director

Having only wandered in to buy a pair of trousers, Nick was most surprised to find it wasn’t actually Mr Byrite but a Beauty Retail and Bespoke Skin Clinic. Imagine his surprise when unable to help him out with any trousers, they insisted he had to stay until he’d done all of their creative work as well. Luckily they all saw the funny side.

Born in the UK, I spent my childhood in Chicago, before moving back to the North East of England to finish school and then on to college outside of London.

I’ve worked in Design and Advertising, but for the last ten years of my career I’ve been specializing in fashion, beauty and luxury. My ethos is to apply luxury thinking and design to elevate every day brands to a more premium level. I’ve worked on global and pan European accounts, centralising design and creating guidelines and Viz ID for mainly Procter & Gamble portfolios, brands including Aussie, Max Factor, Herbal Essences, Dunhill and Lindt.

Mortar & Milk is a dream opportunity for me. On any given day I go from Creative Director to Brand Agency, Photographer, Video Editor, Head of DIY. You name it, I’ve watched the YouTube tutorial.

But more importantly, it gives me the chance to work on something that for once does exactly what it says on the tin, and doesn’t need world famous photographers, packaging design agencies and huge media spends to make a difference.

Emma Points

Store Manager

After four years of working for one of the top beauty retailers and a global skin care brands, I knew I had a huge passion for skin care and couldn’t have found a better place to further develop my interest than Mortar & Milk. I love both natural and cosmeceutical products and find joy in using both.

In my previous role I was able to learn extensive amounts about the beauty industry including both skin care and make up. I am a huge animal lover and so firmly believe in cruelty free products, I am happy to see more and more products becoming available on the market which haven’t been tested on animals. Having grown up in Henley, I am now discovering what London has to offer.

I believe that there is so much diversity to the beauty industry which is what makes it so interesting. From a gorgeous blend of essential oils to a beautifully pigmented eye shadow trio, all of which can be discovered here at Mortar & Milk. Come in and see for your self this wonderfully unique creation of skin science, wellness, beauty and fragrance.

Mark Roberts

Assistant Manager

Originally from County Down in Ireland, I was a graduate student of media and journalism when I discovered a love for fashion and beauty. This led to a role as fashion stylist and makeup artist for TV, Film, music videos and concert tours. I was soon working for one of the worlds leading cosmetics brands when I discovered a passion for skincare. Over time that passion grew and I was employed as a national brand representative for a developing company based out of NYC. My training and knowledge grew as did my interest beyond superficial skincare quick-fixes, I became fascinated by cosmeceutical solutions for real results and this has led me to Mortar & Milk.

The ethos of our business is one I admire for its sincerity and principles. The quality of our bespoke services and dedication to our clients as individuals makes working at Mortar & Milk a place of pride and integrity. I am a total product junkie and love to try any new gadgets, potions and inventions this industry can think up. I love creativity, art, fashion, theatre, film, dance and pretty much any expression or use of imagination. I adore the travel experience, animals and love the gym.

Jesse Schmid


G’DAY MATE. All the way from Sydney Australia – I’ve had a genuine passion for skin. I started out in makeup about five years ago and did a certificate with an Australian company, from there I started assisting makeup artists on editorial shoots and weddings, what I continued to see was a poor sense of self for most people, I realised as a makeup artist I didn’t have the potential to change someone’s skin, only mask the issues underneath.

I always knew that my passion was for skin, but it took me another three years to find the course that would grow my understanding of skin. I am currently studying a bachelor’s degree in Aesthetics which not only covers practical training but has given me an in-depth understanding of skin-science. From understanding the primary biological function of the skin to the physiological mechanisms it uses to stay healthy and then chemical formulations for optimal skincare – I have gathered a well-rounded education that helps me teach others and treat their skin for the most experiential yet result driven treatments.

I love treating skin, it’s so rewarding taking someone on their skin journey and seeing positive changes. I love that I can help others feel truly beautiful in their own skin and feel relieved that there are products and treatments out there that work and will change their skin – proving that longevity in skin health is possible. The Ethos of Mortar and Milk is simple yet powerful, I love that the focus is to educate our clients but also build relationships and create a space for you where you can feel at home.

Sam Gibbons


I have always had a passion for Skincare. My career in the Medical Aesthetics Sector commenced nine years ago, after suffering continuous breakouts in my 20s and not really getting anywhere with GP’s and dermatologists. I started doing my own research and took courses to understand my condition. My own skin transformation inspired me to help other people on their journey to healthy skin as I know first-hand the psychological impact such concerns can inflict.

Today, I am a business manager and trainer for cosmeceutical brand ‘Exuviance’, which we use in our treatments at Mortar & Milk. I like to keep my learning and knowledge up to date by frequently attending training courses and conferences both in the UK and overseas. In an ever-evolving industry, I believe it is important to keep on the pulse of what’s new.

Making a difference to peoples lives is what makes my job so rewarding. I love teaching my clients about skin and also well-being and how they are related to each other. I see my role at Mortar & Milk as building a bond with each of my patients and a journey to making a positive impact to their lives, helping men and women achieve confidence with their skin.





Opening times

Monday-Saturday: 10:00am – 6:00pm.  Evenings by appointment only.


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