About Us

About Us

Our Story

This space, these words, and our beautiful shop in Fulham come from a serious labour of love. There was a pinnacle moment in 2014 where I sat at a big store beauty event and thought “I can do this beauty thing better”. Or at least I can do it my way. I came home from that event and complained to my husband, our Creative Director (Nick), about how I was frustrated at how skincare was sold to customers. My therapist brain honestly just didn’t jive with the status quo.

The journey took us two years. We made a business plan and shopped it around, and ultimately we decided that is was us that needed to make it happen, so we did. The big job was to figure out how to create the perfect retail space and the perfect and most effective bespoke skin clinic–one where everyone feels at home but also where change actually happens.

We haven’t overloaded you with brands. We didn’t want to. It was a purposeful choice. We will grow, but we will not add brands just to add brands. Trust us, we’ve turned down some biggies already. They have to fit. They have to make us feel good.

Most importantly, they have to work. That’s the deal here, products have to not only fit our ethos, they have to work. Full stop. This is for our conscience, but mostly it’s for you.

But here we are…doors open on Fulham Road, and now doors open on this thing we call the internet. We hope that you find our voice. We hope that you enjoy our quirkiness. We hope that you learn something about skin, and more specifically about your skin. We hope that you feel comfortable…here…with us.

This space is your space, and your face is our face.  We hope you enjoy it!

Pam and Nick, Founders

Sofie, Founding Staff

Meet The Team

Pam_MG_1959

Pamela Marshall

Co-Founder, Managing Director, Clinical Aesthetician

The idea for Mortar & Milk came down literally to my frustration with the industry. I am remiss to say this because I am clearly one person, and who am I to say that the status quo is wrong?  It’s just wrong for me. Here in London, I have worked on the business side of the industry, consulting with brands in the luxury sector. In California, I owned my own clinic, giving bespoke treatments.

My thought has always been, where does the customer get the help that they need? That is the question the business plan was formed around. To this day, that has never changed. How can I make the customer experience better? There are many wonderful therapists out there, charging forth with that very question in mind. How do we ACTUALLY help people. I wanted to create a treatment space that took customers on a journey, but I also wanted to have a retail space with brands I love and believe in.

Our space is based on comfort, home, trust, a feeling of calm. I spent my childhood in the Santa Cruz mountains, being surrounded by Redwoods and a mum that was one of the true original hippies.  She was also ill, and her life was short, but she taught me so much about how to love….that feeling has never left me. I try to bring that experience to all of my clients, whether in my treatments back in California, or here in beautiful Fulham. Everyone is treated with dignity and respect, but the atmosphere is calm, friendly, and inclusive.

The nuts and bolts of it all is that I am a Level 4 Clinical Aesthetician. I trained in California, and retrained here in the UK. It was paramount to me that I retrained here, even though it wasn’t technically necessary. I needed to be able to say “yes, I am fully qualified in this country”. What I can say is that there are very few of us in this country, as the training is well above the norm, focussing solely on skin and the science of skin. I hope with my entire heart, that our space makes you happy. I know that our treatments are effective, and that your journey will be based on positive change, and along the way, I hope to educate you and make you smile.

Nicholas_Marshall_Portrait

Nicholas Marshall

Co-Founder, Creative Director

Having only wandered in to buy a pair of trousers, Nick was most surprised to find it wasn’t actually Mr Byrite but a Beauty Retail and Bespoke Skin Clinic. Imagine his surprise when unable to help him out with any trousers, they insisted he had to stay until he’d done all of their creative work as well. Luckily they all saw the funny side.

Born in the UK, I spent my childhood in Chicago, before moving back to the North East of England to finish school and then on to college outside of London.

I’ve worked in Design and Advertising, but for the last ten years of my career I’ve been specializing in fashion, beauty and luxury. My ethos is to apply luxury thinking and design to elevate every day brands to a more premium level. I’ve worked on global and pan European accounts, centralising design and creating guidelines and Viz ID for mainly Procter & Gamble portfolios, brands including Aussie, Max Factor, Herbal Essences, Dunhill and Lindt.

Mortar & Milk is a dream opportunity for me. On any given day I go from Creative Director to Brand Agency, Photographer, Video Editor, Head of DIY. You name it, I’ve watched the YouTube tutorial.

But more importantly, it gives me the chance to work on something that for once does exactly what it says on the tin, and doesn’t need world famous photographers, packaging design agencies and huge media spends to make a difference.

Emma Points

Store Manager

After four years of working for one of the top beauty retailers and a global skin care brands, I knew I had a huge passion for skin care and couldn’t have found a better place to further develop my interest than Mortar and Milk. I love both natural and cosmeceutical products and find joy in using both.

In my previous role I was able to learn extensive amounts about the beauty industry including both skin care and make up. I am a huge animal lover and so firmly believe in cruelty free products, I am happy to see more and more products becoming available on the market which haven’t been tested on animals. Having grown up in Henley, I am now discovering what London has to offer.

I believe that there is so much diversity to the beauty industry which is what makes it so interesting. From a gorgeous blend of essential oils to a beautifully pigmented eye shadow trio, all of which can be discovered here at Mortar and Milk. Come in and see for your self this wonderfully unique creation of skin science, wellness, beauty and fragrance.

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Opening times

Monday-Saturday: 10:00am – 6:00pm.  Sundays and evenings by appointment only

 

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